Lincoln Savings Banker -Ingersoll - Universal Banker II
Job Responsibilities:
• The Universal Banker II serves as a trusted relationship partner, building strong connections with customers while supporting the financial well being of individuals, families, farms, and small businesses.
• Through active listening and meaningful conversations, the Universal Banker II understands each customer’s needs and recommends practical, goal based banking solutions.
• This role combines personalized service with broad banking knowledge, enabling support for everyday transactions, account management, and digital banking education within a welcoming, relationship focused branch environment.
• Works collaboratively with branch teammates and bank specialists, the Universal Banker ensures well rounded customer support while maintaining high standards of accuracy, operational integrity, and compliance.
• Consistently delivering thoughtful follow up and high quality service, the Universal Banker strengthens customer loyalty, supports local economic growth, and reinforces the bank’s reputation as a trusted community partner.
• Universal Banker II has the flexibility to travel between branches to assist as needed.
• Greets customers and provides welcoming top-notch customer service experience.
• Accurately operates and balances a teller drawer daily, balances the vault, coin machine, and ATM.
• Responsible for the completion and accuracy of batching and scanning of teller work through the Branch Capture System.
• Process customer transactions with accuracy and professionalism while maintaining a high level of customer service.
• Answers complex client inquiries regarding interest rates, service charges, and account transactions while complying with disclosure requirements, regulations, and consumer privacy policies.
• Accurately opens all consumer and commercial deposit accounts.
• Responds to client inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Identifies referral opportunities, refers clients and completes client follow up for additional retail and bank services.
• Accurately open all consumer and commercial deposit accounts.
• Take consumer loan applications, underwrite consumer loans, work with Central Loan Processing to decision/close consumer loans.
• Serves as a resource for training.
• Embraces and promotes the use of Salesforce and LSB360.
• Processes customer transaction with accuracy, and professionalism, while keeping a high level of customer service.
• Accurately open all consumer and commercial deposit accounts.
• Take consumer loan applications, underwrite consumer loans, work with Central Loan Processing to decision/close consumer loans.
• Serves as a resource for training.
• Complies with internal controls, operational procedures and risk management policies.
• Adheres to the organization’s established standards of professional appearance and behavior
• Represents Lincoln Savings Bank in a professional and positive manner in all duties, including active participation in civic, community, and networking events to foster strong relationships and enhance the Bank’s community presence.
• Performs additional duties and responsibilities as assigned by management.
• Position may require occasional company-related travel; a valid driver’s license is required.
Job Requirements:
• Experience in Customer Service
• 1-2+yrs.Retail Banking experience required
• Prior cash handling experience required
• Ability to obtain Nationwide Multistate Licensing System (NMLS)
• Occasionally lift and/or move items over 10 pounds without reasonable accommodation.
• Proven track record of referring clients to all business lines while meeting or exceeding sales goals.
• Ability to take initiative and utilize sound judgement in decision-making and higher-level problem-solving.
• Highly effective and professional written and verbal communication skills.
Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
